Shipping policy
Shipping Policy for Bestwaterguns.com
Delivery Information
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Carriers: All orders are shipped with tracking. We primarily use USPS, FedEx, and UPS to ensure your package arrives safely.
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Delivery Time: Standard delivery time is 5-10 business days.
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Handling time: 1-3 business days (Monday - Friday).
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Transit time: 5-7 business days (Monday - Friday).
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Shipping Cost: We offer Free Shipping on all orders in Europe & UK.
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Delivery Method: Your order will be delivered directly to the address you provided at checkout. You do not need to pick it up at a service point unless specified by the carrier.
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Tracking: Once your order has been shipped, you will receive an email with a tracking link so you can easily follow your shipment.
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Influencing Factors: Delivery times can be affected by factors beyond our control, such as holidays, carrier delays, or customs processing (if applicable).
Returns & Return Policy
We want you to be 100% satisfied with your purchase. Therefore, we offer a 60-day return policy starting from the day you receive your order.
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Return Policy: You have the right to return an unused and undamaged product within 60 days.
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Return Conditions: The product must be in its original condition, unused, and in its original packaging.
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Refunds: Once we have received and approved your return, the refund will be processed to your original payment method within 5–7 business days.
Return Shipping Costs
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Defective or Damaged Items: If the item is incorrect or damaged upon arrival, we cover the return shipping costs.
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Change of Mind: If you wish to return an item because you changed your mind, the customer is responsible for the return shipping cost.
To initiate a return, please contact us at: contact@bestwaterguns.com
Do you have questions?
If you have any questions regarding your delivery or return, please do not hesitate to contact our customer service.
Our contact information is posted below:
Name: Ufuk Ekici
Address: 330, TOWER SQUARE, FL 4 TRIQ LUQA BRIFFA, IL-GZIRA, GZR 1401, MALTA
Phone: +46709559419
E-mail: contact@bestwaterguns.com
