Shipping policy

Shipping Policy for Bestwaterguns.com

Delivery Information

  • Carriers: All orders are shipped with tracking. We primarily use USPS, FedEx, and UPS to ensure your package arrives safely.

  • Delivery Time: Standard delivery time is 5-10 business days.

    • Handling time: 1-3 business days (Monday - Friday).

    • Transit time: 5-7 business days (Monday - Friday).

  • Shipping Cost: We offer Free Shipping on all orders in Europe & UK.

  • Delivery Method: Your order will be delivered directly to the address you provided at checkout. You do not need to pick it up at a service point unless specified by the carrier.

  • Tracking: Once your order has been shipped, you will receive an email with a tracking link so you can easily follow your shipment.

  • Influencing Factors: Delivery times can be affected by factors beyond our control, such as holidays, carrier delays, or customs processing (if applicable).

Returns & Return Policy

We want you to be 100% satisfied with your purchase. Therefore, we offer a 60-day return policy starting from the day you receive your order.

  • Return Policy: You have the right to return an unused and undamaged product within 60 days.

  • Return Conditions: The product must be in its original condition, unused, and in its original packaging.

  • Refunds: Once we have received and approved your return, the refund will be processed to your original payment method within 5–7 business days.

Return Shipping Costs

  • Defective or Damaged Items: If the item is incorrect or damaged upon arrival, we cover the return shipping costs.

  • Change of Mind: If you wish to return an item because you changed your mind, the customer is responsible for the return shipping cost.

To initiate a return, please contact us at: contact@bestwaterguns.com

Do you have questions?

If you have any questions regarding your delivery or return, please do not hesitate to contact our customer service.

Our contact information is posted below:

Name: Ufuk Ekici

Address: 330, TOWER SQUARE, FL 4 TRIQ LUQA BRIFFA, IL-GZIRA, GZR 1401, MALTA

Phone: +46709559419

E-mail: contact@bestwaterguns.com